About the Subscription

Contains information related to subscriptions - different subscription plans, starting a subscription, add or removing products, pausing, and cancelling a subscription.

What all is included in the 1Balance subscription?
When you subscribe to 1Balance, you will receive a regular supply of your personalized herbal supplements (once every month or once every few months dependi...
Tue, 10 Sep, 2019 at 3:01 AM
How does the subscription (activation, renewal, cancellation, reactivation, and refund) work?
When you subscribe to 1Balance, you will be required to select one or more personalised supplement products. Your supplement pack will be shipped to you on ...
Tue, 6 Aug, 2019 at 10:25 PM
I want to start a subscription. How do I go about it?
Great! To subscribe to 1Balance i.e. to start receiving your personalized herbal supplement pack (herb mix and/or tea blend), you need to do the followi...
Tue, 10 Sep, 2019 at 3:29 AM
I don't want my subscription to auto-renew. What options do I have?
You can change your auto-renewing subscription to a non-renewing one by selecting "Cancel - At end of term" on your Customer Portal page.  Sel...
Tue, 11 Jun, 2019 at 10:48 PM
I want to take a break. Is it possible for me to skip a month or two and resume thereafter?
Yes. You have the option of pausing your subscription and resuming later at your convenience.  Options to pause and resume your subscription are availab...
Thu, 1 Aug, 2019 at 3:37 AM