When you subscribe to 1Balance, you will be required to select one or more personalised supplement products. Your supplement pack will be shipped to you on a monthly basis. You will be billed on the date of subscription, or if you are offered a free trial month, at the end of your trial month.
Renewal: Your subscription will auto-renew and you will be billed automatically every month.
Pausing and Resuming: You can pause your subscription (for upto 180 days) by logging in to your account, or by sending us an email. During this period, no shipments will be made, and you will not be billed. Shipping and billing will resume on the day of resumption set by you. You can resume your subscription earlier as well, by changing your date of resumption.
Cancellation and Reactivation: You can choose to cancel your subscription at any time by logging in to your account, or by sending us an email. Once you cancel, your subscription will not be auto-renewed thereafter, unless you choose to reactivate your subscription.
Refund: Your supplement pack is usually ready for shipping a couple of days after your billing date. If you pause or cancel your subscription prior to your monthly pack getting shipped, we will stop the shipment and issue you a full refund for that month.
Money-back Guarantee: In the unlikely event you’re not completely satisfied with the supplements, you can send us an email with your specific concerns, within 30 days of your first purchase. We promise to promptly issue a full refund. The money-back policy is not applicable for subscriptions that include a free trial month.